Where are you going?
Check-in
Check-out
Guests
1 Adult, 0 Children
Cleaner/Receptionist
To ensure that our properties are maintained and presented to the highest standard possible- guests entering a property should always feel like they are the first one to have ever stayed at the property. Also, make sure that each guest has a comfortable and enjoyable stay and that their needs are met in the best possible way – going above and beyond what is expected of us.
Outcomes
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To actively detect guests’ needs and resolve them
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To ensure smooth check-in and check-out tasks
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To maintain updated records of bookings and payments in our Property Management System
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To respond to guests’ complaints in a timely and professional manner and contact necessary staff to solve problems that arise
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To keep track of repeating issues and convey them to the Operations Manager or the housekeeping staff.
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To place supply orders when necessary
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To set up restaurant for breakfast
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To ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ need
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To liaise with housekeeping staff to ensure basic housekeeping duties are provided including replacing linens, changing and arranging the towels, emptying trash, restocking toilet supplies, cleaning toilets, vacuuming, dusting, sweeping and mopping tie floors, cleaning glass and windows, and rearranging the room after guests check out
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To ensure dirty linens are transported to correct area to be cleaned and to restocks areas with clean linens
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To conduct a check-out inspection
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To Clean communal areas as and when required - collaborate closely with Property Manager and Maintenance Personnel in doing so
Competencies
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Listening skills
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Communication
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Proactivity
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Attention to detail
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Enthusiasm
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Organization and planning
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Sense of humour
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Friendly manner
Recruitment Checks
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Authorisation to stay/work in the UK
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A valid ID card
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Proof of physical address